Frequently Asked Questions
Quick answers about products, export compliance, and logistics — tailored for B2B importers and partners.
Products
Nour Food EG is a specialized company in sourcing, packing, and exporting fresh agricultural products according to international standards.
We supply a wide range of fresh fruits and vegetables based on seasonal availability and customer specifications.
Yes. We share seasonal calendars and availability updates to help you plan purchases and programs.
Yes. We can align on grades, sizing, weights, tolerances, and other market requirements.
We offer cartons, plastic crates, net bags, and customized packaging depending on the product and market standards.
Yes. We can produce private-label cartons and labels aligned with your brand and market requirements.
Yes. We support retail-ready and shelf-ready packaging when needed.
Orders are usually handled by container or palletized shipments for B2B clients, depending on product and destination requirements.
Organic options can be arranged upon request depending on season and the required documentation.
Samples can be arranged depending on product availability and destination requirements.
Yes. We maintain traceability from farm/lot to packing and shipment documentation.
Farms are selected based on quality consistency, compliance readiness, and ability to meet export specifications.
Mixed loads can be arranged depending on product compatibility, packaging, and temperature requirements.
Export & Compliance
We primarily serve export markets and B2B partners, and we can also support local B2B supply upon request.
We support multiple destinations depending on product suitability and destination compliance requirements.
We work to meet export requirements and can support needed documents and compliance programs based on destination needs.
Common documents include commercial invoice, packing list, certificate of origin, and phytosanitary documents when required.
Yes. We align grading, packaging, labeling, and documentation to match the destination market requirements.
Testing and documentation can be arranged based on the destination market and customer requirements.
Yes. Inspections can be arranged by agreement, including third-party checks where applicable.
Yes. We can guide you through specifications, packaging expectations, and required export documentation.
Yes. We welcome long-term partnerships and planned seasonal supply programs.
We focus on export-ready quality, flexible specifications, and professional packing and handling aligned with B2B needs.
Claims are reviewed with evidence (photos, temperature records if applicable, and shipment details) and handled professionally per agreed terms.
Yes. Each order can be tailored to the destination’s packaging, labeling, and compliance needs.
Logistics & Handling
Yes. We can coordinate export logistics with trusted partners and ensure documentation readiness for shipment.
We support both options depending on product requirements and destination constraints.
Yes. We prioritize temperature-controlled handling to maintain freshness and reduce quality risks.
Each product is handled according to its optimal temperature range and best-practice handling procedures.
We focus on correct pre-cooling, proper packing, ventilation, and palletization to protect product quality.
Yes. We can align on carton count, layers per pallet, and stabilization to match warehouse and shipping requirements.
Yes. We can generate label text blocks (origin, variety, grade, pack date/lot, and any destination-required fields).
We use standardized grading, clear specs, quality checks, and documented packing procedures.
Yes. Loading inspections can be arranged to confirm packing, pallet condition, and order compliance.
Yes. We coordinate documentation details to ensure consistency across shipping and import clearance needs.
Yes. We can share product and packing visuals for approval during pre-shipment coordination.
Yes. We can provide storage and handling guidance to help maintain quality after arrival.
Send your product list, destination market, packaging needs, and any compliance requirements — we’ll align on specs and availability.
Visits can be arranged upon prior agreement, depending on the season and operational schedule.
Reach us via the website contact form or through your assigned sales contact to start a B2B inquiry.